HoneyFace Policies Policies
A little housekeeping before we get you smooth. 🍯
At HoneyFace Wax & Skincare, my goal is to provide every client with a safe, comfortable, professional, and welcoming waxing experience.
These policies help me stay on schedule, protect the time reserved specifically for you, and ensure every client receives the same level of care and attention.
By booking an appointment with HoneyFace Wax & Skincare, you acknowledge and agree to the policies below.
Booking & Card on File
A valid card on file is required to reserve an appointment. Your card is used to secure your appointment and will not be charged for your scheduled service unless you choose to use it for payment or a fee is due according to the cancellation/no-show policy.
Please make sure your contact information and card on file remain current.
Cancellations & Rescheduling
I completely understand that life happens and sometimes plans change. If you need to cancel or reschedule your appointment, please provide as much notice as possible.
Late cancellations and appointments canceled outside of the required cancellation window may be subject to a $25 cancellation fee charged to the card on file.
If the card on file is declined, an invoice may be sent and the outstanding balance must be paid before another appointment can be booked.
Repeated late cancellations or rescheduling may require prepayment before future appointments are accepted.
No-Shows
When you book an appointment, that time is reserved specifically for you.
Clients who do not arrive for their appointment and do not contact HoneyFace may be charged according to the current no-show policy.
Any outstanding balance must be paid before another appointment can be scheduled. Repeated no-shows may result in the loss of online booking privileges or require future appointments to be prepaid.
Late Arrivals
Please arrive on time for your scheduled appointment.
I understand that traffic and unexpected delays happen. However, arriving late may reduce the amount of time available for your service.
Depending on how late you arrive and the appointments scheduled afterward, your service may need to be modified or rescheduled.
If there is not enough time to safely and properly perform your service, the appointment may be treated as a late cancellation.
Waxing Contraindications & Medications
Your skin’s safety comes first.
Please tell me about any medications, topical products, skin conditions, recent procedures, or changes to your health that could affect your waxing service.
Certain medications and skincare products can make the skin more sensitive and increase the risk of lifting, irritation, or injury.
This may include:
Retinol, Retin-A/tretinoin, and other topical retinoids
Isotretinoin/Accutane
Prescription acne medications
Chemical peels or resurfacing treatments
Recent laser treatments
Sunburn or excessive sun exposure
Open wounds, active infections, or severely irritated skin
If I determine that an area cannot be safely waxed, I reserve the right to modify, postpone, or decline the service.
Please don’t stop a prescribed medication solely to receive a waxing service. Talk with your prescribing healthcare professional if you have questions about your medication.
Periods & Brazilian Waxing
Yes—you can still receive a Brazilian wax while you’re on your period.
Please arrive wearing a fresh tampon or menstrual cup before your service. Keep in mind that some people experience increased sensitivity during their menstrual cycle.
If you’d rather reschedule, that’s completely okay. Please contact me as early as possible so we can discuss your appointment and the applicable cancellation policy.
Pregnancy
Waxing can generally continue during pregnancy, but hormonal changes may make your skin more sensitive than usual.
Please let me know if you’re pregnant, particularly if anything has changed with your skin or healthcare provider’s recommendations.
Your comfort and safety always come first.
Minors
HoneyFace Wax & Skincare takes the safety and privacy of younger clients seriously.
A parent or legal guardian must provide consent for waxing services performed on a minor and may be required to remain present according to the service and the client’s age.
Valid identification may be requested.
Brazilian and Manzilian waxing services are not performed on minors.
HoneyFace reserves the right to decline any service that I believe is inappropriate or unsuitable for a minor.
Manzilian & Professional Conduct
HoneyFace Wax & Skincare provides professional waxing services in a respectful, judgment-free environment.
All services are strictly professional. There are no sexual services or “happy endings” of any kind.
Sexual comments, inappropriate requests, intentional exposure outside of what is necessary for the service, touching the service provider, or any other inappropriate behavior will result in the service being stopped immediately.
The client may still be responsible for the scheduled service, and future appointments may be refused.
Respect goes both ways, and maintaining a safe environment for both the client and service provider is non-negotiable.
Guests & Children
To provide a private, relaxing experience and keep appointments running on time, please avoid bringing additional guests or children unless previously approved.
Because waxing involves hot wax, professional equipment, and products that should not be handled by children, unsupervised children cannot be accommodated in the treatment area.
Please contact me before your appointment if you have a special circumstance.
Personal Hygiene
Please arrive clean and ready for your service.
For intimate waxing appointments, basic personal hygiene helps provide a comfortable and sanitary experience for everyone.
If a service cannot be safely or hygienically performed, I reserve the right to stop or reschedule the appointment.
Skin Reactions & Aftercare
Temporary redness, sensitivity, tenderness, or small bumps can occur after waxing and do not necessarily indicate a problem.
Following your recommended aftercare is an important part of achieving the best results and helping prevent irritation and ingrown hairs.
Avoid excessive heat, friction, heavy sweating, swimming, hot tubs, and irritating products immediately following your wax as recommended during your appointment.
Please contact HoneyFace if you experience an unexpected reaction or have questions about your skin after your service.
Service Results & Refunds
Because waxing services involve time, professional products, and labor that cannot be returned, completed services are generally nonrefundable.
However, I want you to be happy with your experience.
If you have a concern about your service, please contact HoneyFace as soon as possible so I can review the situation and determine the appropriate next step.
Right to Refuse or Discontinue Service
HoneyFace Wax & Skincare reserves the right to refuse, modify, postpone, or discontinue a service when necessary for health, safety, professional, or behavioral reasons.
This may include skin contraindications, illness, inappropriate behavior, failure to follow studio policies, unpaid balances, or any situation in which I determine that proceeding with the service would not be appropriate.
Privacy & Respect
What happens in the wax room stays in the wax room.
Your privacy, comfort, and dignity are extremely important to me. Personal information and conversations are treated respectfully and professionally.
Likewise, I ask that clients respect the privacy, boundaries, and professional environment of HoneyFace Wax & Skincare.
Questions?
Not sure whether a medication, skincare product, health condition, or recent treatment affects your appointment?
Please reach out before your appointment.
I’d much rather answer your question ahead of time than risk irritating or damaging your skin.
Thank you for respecting my time, my business, and the policies that allow me to provide the best possible experience to every HoneyFace client.
Come as you are. I’ll take care of the hair! 🍯
Ready to get smooth? Book your HoneyFace appointment today.